Every item you order is printed for you by hand. Changes to your order are only possible if we have not yet started printing. Please act fast if you want to change anything - we’re quick off the mark. Once your order is processed, changes and cancellations are no longer possible.
Changing orders for registered customers
Check your order status as soon as possible. After logging into your account, you’ll find the status in My Orders. If your order is still marked waiting or new in the order overview section, you can easily cancel it. Then create a new order with your desired changes.
Changing orders for unregistered customers
If you placed your order without having registered, read the order confirmation email you received as soon as possible. You’ll find a link that will direct you to your current order. Please note: If your order is still marked waiting or new, you can easily cancel it. Then create a new order with your desired changes.
Changing your shipping address after shipment
If you need to make a change to your physical shipping address after your order has already shipped, there is an $11 fee for this service. The fee is for the Delivery Intercept service provided by UPS. This option does not exist for deliveries with Standard, Premium, or International Standard delivery options. Also, once an order has shipped, we are not able to change the shipping method, i.e. Premium to Express.